Frequently Asked Questions
Answers to the most frequently asked questions about the PNC Premier Traveler Reward Program.

Account Activity
Security and Data Use
  • Is redeeming miles online secure?
    We highly value our cardholders' security and have made miles redemption on the PNC Premier Traveler Reward Program website extremely safe. Please read our Security & Privacy policy for more information.
  • What are cookies and does the PNC Premier Traveler website use them?
    A cookie is a small data file that contains a unique identifier. Cookies can be used to store information about you and your web server session on your hard drive. Cookies can also be used to link your computer to information stored in a separate location. See privacy policy for a description of the PNC Premier Traveler program use of cookies.
  • How do I know the emails I get about PNC Premier Traveler are legitimate?
    PNC Bank will send you emails for your PNC Premier Traveler account that will include PNC Premier Traveler in the sender's name. We will NEVER ask you for personal information or to verify anything about your PNC Premier Traveler account by email. Requests like these are often scams and PNC Bank takes great care to avoid sending any email that could be confused with these scams. If you receive an email purporting to be from PNC Bank or one of its affiliates that you believe is not legitimate, please forward it to abuse@pnc.com.
  • What if I cannot remember the answer to my security questions?
    If you do not answer your security questions correctly or cannot remember the answers, you will need to contact us .
Username and Profile
  • Why am I being asked to create a username?
    You can find your PNC Premier Traveler Reward Program information on the Rewards Center page in PNC Online Banking and do not need to set up a new username and password. Click on your card to access rewards information, and to redeem miles.?However, you must have a unique username to login directly to the PNC Premier Traveler Reward Program website. Go to Create Username to create your username. It's quick and simple to do. You'll need your Card Number to begin.
  • Can I create my own username?
    Yes, you can. Your username needs to be at least eight but no more than 100 alphanumeric characters long. It is also case sensitive and may contain the following special characters: ! $ % , + - . : = ? { } _ [ ] ~ @. Your username cannot contain five or more consecutive digits of your Card number, cannot contain spaces, and cannot be the same as your password.
  • Can I use my email address as my username?
    Yes, as long as your email address meets the following requirements:

    • It's unique

    • It's between 8-100 alphanumeric characters

    • Does not contain five or more consecutive digits of your card number

    • Does not contain spaces

    • It's not the same as your existing password

    Go to Create Username to start the process. It's quick and simple to do. You'll need your card number to begin.
  • If I'm accessing my PNC Premier Traveler Reward Program information from the Rewards Center in PNC Online Banking, do I need to create a separate username and password for this PNC Premier Traveler Reward Program site?
    No. You can access your information simply and conveniently from the Rewards Center in PNC Online Banking.
  • I have more than one PNC Premier Traveler account. Will my username work for both?
    No. Your username cannot be assigned to multiple PNC Premier Traveler Reward Programs. You will need to create a unique username for each PNC Premier Traveler Reward Program.
  • I typically use the automated phone system and now want to use the website. Do I need a username? I'm already in the program.
    You will not need a username to access your PNC Premier Traveler Reward Program information on the Rewards Center page in PNC Online Banking. Simply use your Online Banking username and password as you normally would to access PNC Online Banking.

    However, you will need a username to access your PNC Premier Traveler Reward Program directly on the PNC Premier Traveler Reward Program website. If you don't have one, you will need to create a username. Or, if you have forgotten your username, you can retrieve it.

    Please note, the username is only used to access your PNC Premier Traveler Reward Program on the PNC Premier Traveler Reward Program website. You will not need the username to log in through the Rewards Center in PNC Online Banking or the automated phone system.
  • I forgot my username. Can you tell me what it is?
    If you forgot your username, go to Retrieve Username.
  • Why am I being asked to change my password?
    To enhance password security, we have increased the minimum number of characters for all new passwords in the rewards program from 5 characters to 8. Although you are not required to change your existing password at this time, PNC strongly encourages all PNC Premier Traveler Reward Program participants to have passwords containing at least 8 (and up to 15) characters.
  • Why is password security important?
    Information to which you have access as a PNC Premier Traveler Reward Program participant, including information about your recent card transactions, is sensitive and confidential in nature and your password is the means to access this important information. While a secure and strong password may be more difficult for you to remember, you will find that it will be worth the extra effort to better protect your PNC Premier Traveler Reward Program.
  • What types of passwords are strongest and most secure?
    When you create a password, don't use personal information such as your name, address or birth date; a spouse or significant other's name; children's names and/or birth dates; pet's name; favorite sports team; mother's maiden name; or town where you grew up. It is a good idea to combine numbers and letters when creating a password. Use a word or phrase with meaning for you (so that it will be easy to remember), but mix in numbers and capital letters to increase the security of the password.

    • Examples of phrases:

    "Yankee Doodle went to town" could be expressed in a password as: Ydwt4t

    "I love Paris in the springtime" could be expressed in a password as: iLP1nST

    • Examples of words:

    "artworks" could be expressed in a password as: 1rtWork6

    "ding dong" could be expressed in a password as: D1ngd0ng

    Please Note: These examples are intended to provide you with some ideas about how to create a password. You should not copy any of them when you create your password. To create your personal password, choose a phrase or word that has special meaning for you and format it using your own combination of letters and numbers.
    Never tell anyone else what your password is and never write your password down in an unsecured place!
  • What are the rules for new passwords for PNC Premier Traveler?
    Your new password must be 8-15 characters in length containing at least three of the following four character types – (1) capital letter, (2) lower case letter, (3) number, and (4) special character (such as ! $ % , + - . : = ? { } _ [ ] ~ @). No spaces are allowed. You cannot use four or more consecutive numbers that match the number of your PNC Premier Traveler card. In addition, the password is case sensitive.
  • I forgot my password. How do I reset it?
    Go to forgot password to reset or contact us for assistance.
Customer Service
General Travel Information
Only Qualifying Purchases with an enrolled PNC Premier Traveler card can earn miles. A "Qualifying Purchase" is any signature-based or PIN-based purchase, Internet purchases, phone or mail order purchases, bill payments, contactless purchases (purchases made by holding your PNC Premier Traveler card or other device up to a secure reader instead of swiping your card), or small dollar purchases for which you are not required to sign, made with an enrolled PNC Premier Traveler card. Payments of existing card balances, balance transfers, cash advances, ATM transactions, convenience checks, Interlink-processed transactions, fees charged by us (for example, annual fees, finance charges, and related service charges, if any apply), payments made for pre-paid and re-loadable cards such as certain gift cards and similar cards, and payments made for payment instruments that can readily be converted to cash (for example, travelers cheques, money orders, wire transfers, and similar products or services) are not Qualifying Purchases. We reserve the right to determine in our sole discretion whether a particular PNC Premier Traveler card transaction is a Qualifying Purchase.
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